Acceptable Use Policy

Velvet Haven is an adults-only dating and social membership service. You must be 18 years or older to use the service.

You may not use Velvet Haven to:

Use Velvet Haven if you are under 18 years of age, or help anyone under 18 gain access.
Do anything illegal, or use Velvet Haven to plan, arrange, or carry out an illegal act.
Post sexually explicit or pornographic profile content, including nudity, sexual acts, or sexual services.
Share, request, produce, or link to child sexual abuse or exploitation material of any kind, or groom, sexualize, solicit, or attempt to meet a minor.
Commit, threaten, glorify, or arrange sexual violence, sexual assault, coercion, or rape.
Share non-consensual sexual content or intimate imagery, including recording, distributing, or threatening to distribute intimate images without consent.
Take part in human trafficking or sex trafficking in any way — including facilitating, soliciting, advertising, promoting, recruiting, harbouring, transporting, arranging travel for, paying for, profiting from, or receiving payment for the sexual or forced services of another person.
Aid, abet, encourage, facilitate, instruct, or conceal the abuse or exploitation of any person, including hiding it from Velvet Haven or from authorities.
Exploit, traffic, solicit, groom, or endanger minors or vulnerable people.
Run scams of any kind, including romance scams, advance-fee schemes, crypto or investment schemes, financial fraud, money laundering, or any attempt to defraud another member.
Create fake accounts, impersonate another person, or misrepresent your identity, age, photos, or situation.
Harass, threaten, stalk, intimidate, or abuse another person.
Share another person's private information without permission.
Sell, buy, advertise, or facilitate illegal goods or services, including drugs, weapons, stolen data, or commercial sexual services.
Send spam, unauthorized advertising, or unwanted commercial solicitations.
Attempt to hack, scrape, disrupt, damage, or gain unauthorized access to Velvet Haven or another member's account.
Upload malware, malicious code, or content intended to harm the service or its users.
Evade a suspension, ban, safety restriction, or other enforcement action, including by creating a new account.
Push another member to communicate or transact off Velvet Haven — for example sharing phone numbers, email addresses, external links, or third-party messaging or social app handles (WhatsApp, Telegram, Signal, Snapchat, Instagram, Discord and the like) to move a conversation or a payment off the platform.
Solicit or send payment outside Velvet Haven, including payment apps such as Cash App, Venmo, Zelle or PayPal, wire transfers, gift cards, or cryptocurrency.

Message screening

Member-to-member messages are screened automatically on our servers before delivery by a deterministic, rules-based check (keyword, pattern and combination rules with text normalisation — not artificial intelligence). It screens for commercial sexual services; human or sex trafficking; grooming or the sexualisation of minors; coercion, sexual violence and non-consensual content; scams, fraud and payment solicitation; and attempts to move communication or transactions off the platform. A matching message is not delivered. It is kept as a safety-flag record with an audit entry for review by admin or moderator staff only, and the sender is told the message was held for safety review without being told what matched. Three staff-confirmed violations suspend messaging pending review; unreviewed flags and false positives never count. You can see your own enforcement status and appeal it from your account.

What happens if you break these rules

Violations can lead to removal of content, restriction of access, suspension or termination of your account, reporting to relevant authorities where required or appropriate, and preservation of relevant records so that they are available for lawful requests. Velvet Haven may review reports, remove content, restrict access, suspend or terminate accounts, and preserve relevant information when reasonably necessary for safety, security, fraud prevention, or lawful requests.

If you believe someone is violating this policy, sign in and use the support and reporting options in your account to report the concern. If there is an immediate threat of harm or an emergency, contact local emergency services first. Official requests from law enforcement are handled under our Law Enforcement Request Protocol.

Related policies

Terms of Service · Privacy Policy · Community Guidelines · Refund & Cancellation Policy · Verification Process · Law Enforcement